Choosing a Treatment Provider:
The Ultimate Guide
Trying to find drug and alcohol and mental health treatment that meets your needs can be overwhelming. We created this guide to support you in getting help.
Trying to find drug and alcohol and mental health treatment that meets your needs can be overwhelming. We created this guide to support you in getting help.
Trying to find substance abuse and mental health treatment that meets your needs can be overwhelming. Why? Well, one main reason is we often don’t know where to even begin and we have misconceptions about “rehab” and recovery. When someone breaks a bone, most of us lay people have common knowledge about treatment protocol: See a doctor, get an X-ray, get a cast or sling to hold things in place to allow healing, go to follow-up appointments, and so on.
But what about when you find out a loved one has been injecting heroin? Or when you see signs in your child for something amiss—are those mood swings “normal” or does their depression and anxiety need clinical attention? Is your teenager’s drug and alcohol use experimental and they’ll grow out of it or should you not wait to find out?
Then, when you do decide to seek out treatment, you’ll find a world of options, approaches, and therapies. How do you know which one is right for you or the person you care about? Combine it with the fact that not all treatment centers are good. How can you tell which one offers quality care from the ones who are in it just for the money? You’ll also run into logistical hurdles, such as insurance, payment, and leave from work, and social hurdles like stigma.
You get the picture—it’s absolutely overwhelming and finding hope along the way to long-term recovery can seem near impossible.
It should not have to be this way! So, we created this guide because we want to support you in getting help—in a genuine, no-strings-attached way.
We identified 7 steps for navigating getting into treatment. We’ll take a closer look at each one.
Since we just mentioned how overwhelming finding treatment can be, here’s the most concise version of the above 7 steps. If you’d like to dig deeper, you can keep scrolling or jump to certain sections using the Table of Contents.
1. Recognize the need for help.
If you’re reading this, you or your loved one needs help. (Why? We often wait too long when it comes to mental health concerns to finally do some research about it.)
2. Get an assessment/evaluation.
Mental health and substance use assessments are best done in person with a clinician. Ask your primary care physician about psychiatrists they’d recommend or if they know of experienced licensed professional counselors in the area. You may be able to find a local treatment provider who offers stand alone assessments without having to commit to a program.
It’s important to get a clinical assessment before you decide which treatment program is best for you. Let an experienced clinician help you know which treatment option is best for your needs and ask them questions about any concerns you may have.
3. Consider recommended options.
At the end of the assessment, the clinician will recommend treatment options based on the severity of your condition (e.g. an inpatient or outpatient program). They may also recommend treatment providers (if not, ask them for provider recommendations).
Great, now you’re much more equipped to find a treatment provider!
4. Find a treatment provider.
Take a look at the recommended providers’ websites. You can search the internet for other providers too. The SAMHSA treatment provider directory is a great resource for finding treatment providers in the US.
Here are just a few things to pay attention to:
5. Call (and ideally, schedule a tour)
Give the treatment provider a call. Ask them to describe what a day (or week) in their treatment program looks like. See if they accept your insurance and discuss the costs. If possible, schedule a tour and see the center in person beforehand.
6. Set a start date
Once you have decided on which provider to partner with for your care, set a start date. This is easy—Start as soon as possible.
If you’re participating in a residential program, look on the provider’s website or ask for a packing list so you know what things to pack (or not to pack).
Yes, you’re here! Now you just need to stay and get the most out of your treatment program.
Chances are that if you’re reading this guide you’ve already done this step. Lovely, that was easy! A few important notes before we move on though:
Be sure to be honest with yourself. Don’t choose recovery just because your __ (mom, dad, husband, wife, partner, brother, sister, daughter, son) ____ wants you to. Obviously, having loved ones in your corner is a good thing! But if you’re not in the ring, treatment may not be as effective.
*Loved ones, this does not necessarily mean treatment will not work if your loved one does not want it. Some recovery stories start with family basically forcing their loved one into treatment, like in the video below (caution: the video shows substance use):
We often convince ourselves that we do not need treatment for drug and alcohol abuse, addiction, and mental health disorders. A variety of reasons sway us against treatment:
Denial is a very powerful part of mental health issues, especially drug and alcohol addiction. This is worthy of its own article. Read more about denial (specific to alcohol use) here.
This is another topic worthy of many articles, but we’ll try to describe it briefly. Intervention is basically when you recognize your loved one needs help, but they do not (or at least, are not coming forth to admit it), and you encourage, or in some cases force, them to get help. “Intervention” is often used to describe a professional intervention by an interventionist.
Informal, small personal question. Yes, intervention can be as simple as asking your loved one if they would like to get help. They often know they need it, but are too afraid to stop or ask or take the first steps toward getting it. Be opportunistic when you ask; that is, don’t ask when they’re high or drunk. You could lead with stating a behavior you have observed or your concern for their health. Tone and coming from a place of love, support, and willingness to help (not judgment, anger, or shaming) is very important.
If they say no or blow up at you, avoid being defensive in return. A simple “Okay.” will do. Walk away if you have to, and start considering a bigger intervention.
Formal, 2+ person intervention. A variety of intervention styles exist with different levels of effectiveness. Confrontational, ARISE, systemic family, Johnson, and love-first models to name a few. Do-it-yourself intervention literature is available too, if you are hoping to save money by not hiring a professional.
This video is a family who set a few ultimatums to encourage their family member to get treatment:
However, hiring a professional interventionist is generally going to have higher chances of convincing your loved one to go to treatment. Most interventionists are in recovery themselves, which helps them understand your loved one (they’ve been in those shoes before), they have a lot of experience compared to you doing it on your own, and they are a third-party who may see and help with issues you might not have noticed since you’re deeply involved in the situation.
A quick word on questionnaires and quizzes that gauge if someone has a drinking, depression, etc. problem. They can be a helpful tool, but keep in mind its accuracy varies per person and per the organization behind the quiz (that is, the validity in the way they’ve designed it).
Another thing to be cautious about is these quizzes and questionnaires can be a form of denial or procrastination. In other words, don’t wait for a questionnaire result to tell you that you’ve reached the threshold for needing treatment. If you know that something is not right, or that alcohol and drug use is having a negative impact on your life, then stick with your gut. You do not have to be a full-blown addict or have deep depression to seek out treatment. The earlier you receive treatment for mental health conditions, the higher the likelihood for your long-term recovery. On the flip side, if the questionnaire result says you likely have a problem, then you likely have a problem and probably don’t need to fill out 5 more quizzes to confirm it.
Just like you would go to the doctor to assess a broken bone or a suspicious lump, you should go to a mental health professional to assess behavioral patterns that are interfering with your life.
A clinical assessment, or often called evaluation, takes an hour or so where the clinician gets to know you, your story, and ask questions about your medical history, substance use, and mental health. Based on the assessment, the clinician will then go over recommended treatment options with you. With their recommendations and your own personal preferences, then you are able to decide which treatment option is right for you and what type of center to start searching for.
Insurance may cover the assessment or you may have to pay for it out-of-pocket. Typically, an assessment costs $100–500. If you have an flexible spending account (FSA) or health savings account (HSA), you may be able to pay for it that way. Double check to be sure it’s an eligible expense.
A mental health professional should conduct your assessment in person. To find one, start by asking your primary care physician about psychiatrists they’d recommend or if they know of experienced licensed professional counselors in the area. You may be able to find a local treatment provider who offers stand alone assessments—conducted by one of their licensed professional counselors—without having to commit to a program.
An assessment helps you and treatment professionals know where you’re at and offers insight for possible care plans that fit your situation.
Currently, it is more common for people to make treatment decisions themselves, either after researching endlessly, going with what insurance coverage dictates, or what an admissions coordinator helps them decide. We believe people should find treatment that’s right for them, but also believe appropriate experts should be involved to help support and guide you toward treatment options that best fit your needs and preferences.
Treatment providers often perform a full clinical assessment as the first step in your treatment, after you’ve already committed to a program at their facility. However, if you’ve flown across the country to attend a residential program and the assessment reveals you are not a fit for their services, then you will likely get referred out to a different center. To mitigate this, admissions teams will do their best to make sure you’re a fit before you travel and come, and often providers will conduct an over-the-phone pre-assessment.
Now you should have some treatment options recommended by a professional based on your assessment. Let’s take a look at the main ones.
Detox is where your body is getting rid of toxins (i.e. drugs and/or alcohol). Medically-supervised detox provides safety and comfort as you go through withdrawal.
Inpatient, commonly called residential—and what most mean by "rehab"—provides 24/7 support in a residential setting. Programs commonly last 30, 60, or 90 days.
Day treatment, or PHP, offers full-time treatment, similar to inpatient, yet the living arrangement is separate, either at home or in a sober living environment.
Outpatient treatment varies in intensity, from group therapy once a week to group therapy, individual counseling, and educational lectures multiple times a week.
Medication-assisted treatment refers to using medications in combination with counseling or therapy to help people recover from addiction.
Counseling includes meeting with a primary therapist (or counselor), individually, as a couple, or even as a family.
Sober living environments provide a safe, drug-free space to live.
Support groups (e.g. AA) generally are free and flexible in attendance.
Detoxification, or detox, is the period of time where an individual is withdrawing from drugs and alcohol. A doctor will prescribe medications, usually on a titration (gradually less and less), to help keep symptoms as comfortable and safe as possible.
Anyone who has been drinking or using drugs up to the start of their treatment program (which is very common) needs detox. Residential centers often set a standard amount of days someone needs to be substance-free before coming.
Although detox can be done on your own, it is safest to detox under medical supervision and with others to support you. Some providers offer detox and residential care under the same roof, while other providers may help arrange detox at a nearby hospital or detox center. You may be able to have medically-supervised withdrawal at home (outpatient detox).
Detox length depends on substance and level of use. For example, opiates and benzodiazepines can take 14 days for withdrawal symptoms to peak, whereas alcohol detox generally takes 5–7 days. Most centers allot a week for detox.
Detoxing on your own can be risky. Although most drugs are not life-threatening to detox from (beware, alcohol is!), detox is painful and unpleasant. So without support and medicine to help, most individuals will use again to relieve withdrawal symptoms.
Detox is the first step of treatment. Assessments often happen before or at the same time as well.
A program, usually residential or a higher level of outpatient care, follows detox. It’s essential to long-term recovery to continue with a treatment program after detox. Detox only helps rid your body of substances, a program helps treat the underlying issues that cause you to use and/or drink in the first place.
Inpatient “hospitalization”, or residential treatment, is what many know as and call “rehab”. An individual resides and receives treatment at the provider’s facilities. Some providers have all the buildings on a single “campus”, while others may have houses nearby and provide transportation to the clinical portion of treatment during the week. Therapies and approaches vary per center.
Residential care can be for anyone struggling with substances. It is especially for those who have moderate to severe addiction (diagnosed as substance use disorder (SUD)), as well as those with co-occurring mental health and substance use disorders—for example, alcohol + bipolar disorder.
Some centers will offer shorter stays, but the most common stay is 30 days. Other options include 60 and 90 days, while some even offer 180 days.
Each center varies. Some will boast a “multi-disciplinary team” and have specialized professionals, such as an art therapist, trauma therapist, massage therapist, nutritionist, and so on. In addition to a clinical team, some centers also staff housekeeping, groundskeepers, chefs, “guest” services, and more. These people may not be involved in your therapy, but will certainly have an impact on your experience.
Detox. A number of residential centers have detox on-site, which is really convenient for making a smooth transition into treatment. Some do not though and you’ll have to either go to a detox center or detox at the hospital.
It’s ideal to “step-down” into another program afterward, whether it be a day treatment, intensive outpatient or simple outpatient program. This helps an individual still have support during early recovery. Most residential providers include discharge planning in the program, where your therapist and case manager will help guide you to the next best treatment step. Some individuals also arrange for sober living after inpatient treatment.
Day treatment, or sometimes called PHP (which stands for partial hospitalization program), is just that, treatment during the day full-time, but living is separate. Sometimes living could be in an individual’s own house, a sober living house, or a “structured” living environment (often owned by the same provider).
Day treatment is great for those either jumping into treatment and don’t quite need the full-time support and structure residential treatment provides or for those stepping down from residential.
It depends. It could be as short as a week or up to 6 to 8 weeks. Most stay in PHP for 2 to 4 weeks.
The team is very similar to that of a residential center, but this time it’s mostly just the clinical team. Again, some providers will boast a “multi-disciplinary team” and have specialized therapists, such as an art therapist, trauma therapist, and so on.
Individuals can start with day treatment or they can transition into day treatment after a residential stay.
Intensive outpatient or outpatient often follows day treatment.
Intensive outpatient treatment, or IOP for short, can be thought of as part-time treatment. Some IOP programs run cohorts, that is, an individual will be with the same group of people throughout the program. Other IOP programs will have the opposite, sometimes called rolling enrollment, where people can jump into the program at any point.
Some individuals can certainly start their recovery journey at the IOP level of care, while others may attend IOP as a step-down option. IOP may be a great fit in the following situations:
IOP is usually from 9 to 15 hours a week for 4 to 10 weeks, depending on the program.
Each provider varies, but in IOP level, it’s mostly just a general clinical team.
Typically, an outpatient program follows IOP.
Although outpatient treatment is a general term that can mean varying levels of care in which you’re not living on premises, it’s also used to describe the lightest level of outpatient care. Other names for this level are “continuing care” or “aftercare”—both can be confusing since that sometimes describes any care after initial treatment.
Any individual who has completed a more intense level of care (i.e. residential, PHP, or IOP), is a fit for outpatient. Even when you may think you do not need more treatment, outpatient provides support that’s vital in early recovery.
Outpatient can be 1 to 5 hours per week and last from 3 to 6 months or more.
Some outpatient programs include a few sessions of 1-on-1 counseling. Most are simply a therapist-facilitated group session each week, as well as random drug testing.
Most outpatient programs require that an individual is stepping down from residential, PHP or IOP. Providers do not typically “admit” individuals into an outpatient program.
Outpatient treatment may overlap with individual sessions with a personal therapist, and/or sober living, as well as support group meetings (e.g. 12-Step meetings).
Sober living is just like it sounds, a drug and alcohol free place where an individual can live. It goes by other names (some have nuanced differences):
Sober living helps those who are looking for a safe, drug and alcohol free environment to live. It’s ideal for individuals who have completed a treatment program and need a supportive place to stay after treatment (that is, returning to the place they were will be harmful to their recovery).
Each house varies. Some homes are tied to a treatment provider’s outpatient programs, so they have short-term leases. That is, you can stay while you’re in their outpatient program, but are expected to transition to the next living arrangement near or upon program completion.
Other homes are free-standing and you can rent a room for as long as you like (and are following the house rules).
Some houses will have a “live-in” manager or support staff who check in regularly, while others will just be you and a few other people who also share the goal of recovery.
Usually a treatment program occurs before or during sober living.
Individuals can continue their recovery via self-help groups (or some form of support system) and individual counseling with a personal therapist.
The most common support, or self-help, groups are 12-Step meetings, so AA, NA, Al-Anon, etc.. There are other alternatives too: SMART Recovery, Women for Sobriety, Celebrate Recovery, and LifeRing.
Support groups can benefit anyone really. Each group has certain requirements and goals. For instance, AA is for those who desire to stop drinking (and has open meetings, open to anyone who wants to come). Al-Anon is for friends and family of a person with a drinking problem.
Attend support groups for as long as you need. Some attend support groups more frequently during early recovery (“90 meetings in 90 days”), then may attend as a weekly rhythm. Some attend for decades, while others may fluctuate in attendance or find another support system. The meetings themselves typically last an hour or so.
The group may have some structure for who is “chair” of meetings and rotate responsibilities (like making coffee) among group members. Some people in a meeting will have more experience than others. The diversity of experiences and perspectives can really make a group beautiful and effective for helping individuals reach the common goal.
Some individuals decide to attend meetings as their path to recovery (no formal, professional treatment). Otherwise, support groups often overlap with treatment programs.
If you decide to stop attending support groups, be sure to fill it in with another healthy, supportive, and community system.
This step is very important. You’ll likely be able to receive some center recommendations from the assessment. Get ready to put on a detective hat and do some research though.
First and foremost, you’ll want to make sure the treatment providers you’re choosing from have the following characteristics:
Then, you can weigh differences in approach, amenities, location and cost.
Does the treatment center have a good reputation? What do others think of it? How can you find that out? Here are some strategies: read reviews and ask others.
Read online reviews.
The big three sources for reviews currently are Google, Facebook and Yelp. At the same time, take the reviews for what they’re worth. That is, take extra time discerning really bad and really good reviews:
Trustworthiness is very similar to good reputation, yet slightly different. Is the center reliable, honest, and ethical? Here are some characteristics to consider: length of operation, accreditation, and affiliations.
Length of operation
This may not always indicate trustworthiness, but generally speaking, if a provider has been around for a long time, they likely provide good services. Sometimes newer providers offer great services too, so do not necessarily avoid a provider simply because they are newer, but do look for accreditations and affiliations (or that they’re working towards getting them) to make sure they’re legitimate.
Accrediting bodies have set standards of excellence for operation, quality, and safety. They certify a provider when they have met requirements and help keep providers accountable to them. Unfortunately, a few providers may be accredited and not following the standards, so accreditation is not an absolute stamp of approval. However, it is certainly a good sign to see accreditation compared to providers who are not accredited.
If accredited, most providers will have an accreditation “badge” on their website. (Yes, some could dishonestly put the badge on their website, but you can double check the accreditation organization’s website to be sure the provider is indeed accredited.)
Here are the two main accrediting bodies for behavioral healthcare in the United States:
Many providers will also have badges or logos of other organizations to show affiliations. Certain affiliations are more credible than others. Some providers will have state-related ones or ones related to addiction professionals.
Instead of listing them all, we want to point out 3 important affiliations (in the United States). Just like accreditations, affiliations are not necessarily an automatic stamp of approval, but they certainly help in the trust category.
(National Association of Addiction Treatment Providers)
NAATP ("N-double-A-T-P") members must meet a set of standards. If interested, you can read the Code of Ethics their members must agree to.
Search the NAATP provider directory here: https://www.naatp.org/resources/addiction-industry-directory
This network is geared for treatment professionals when they need to refer a client to another provider. Although it’s professional-targeted, it adds trust for clients too. TPN members must meet a code of clinical services, ethics, and professional standards.
Search for TPN providers: https://trustedprovidernetwork.com/provider-search
If any badge is a stamp of approval right now, it’s this one. Google partnered with LegitScript to better control which treatment providers are allowed to advertise (safe and legal ones!). Facebook relies on this for treatment provider ads too. If a provider is not LegitScript certified, they may still be a safe and legal. LegitScript certification started slowly rolling out in July 2018, and it’s not cheap.
LegitScript does not list a directory, but you can check a provider’s website to see if they are LegitScript certified here: https://www.legitscript.com/websites
If a treatment provider is accredited and/or has credible affiliations (see the Trustworthy section), then it most likely offers quality care since it is a key component for receiving the accreditation or certification in the first place.
What does quality care look like?
Quality care, of course, is always up for improvement, yet most can agree on certain standards of quality. After all, behavioral healthcare has come a long ways from methods of the past (such as lobotomies, confinement (although some countries still approach treatment this way), straightjackets and the like).
Here are some standards of quality:
Evidence-based practices sounds complicated, but its meaning is literal. Practices are based on evidence. The evidence comes from best available evidence (from academic research), as well as the clinician’s own expertise, and with regard to patient values and preferences.If you do decide to research this deeper, keep in mind that academic research uses the word “intervention” to generally describe a therapy or treatment. University of Washington Alcohol and Drug Abuse Institute put together an EBP database that anyone can access here.
This should be a given, but licensed and skilled mental health professionals should be providing treatment services. (Of course, people need to start a career somewhere, so some clinicians may have less experience than others or may be working toward a specific certification, but they should only make up part of the clinical team.)
The World Health Organization (WHO) put together a QualityRights Tool Kit which has guidelines for quality services. Some of these guidelines we may take for granted, but they are worth noting since they have been neglected before:
What to look for on website, brochures, etc.
Many providers will include phrases like “evidence-based” and a “multidisciplinary team” on their materials. Many will claim to treat “dual diagnosis” or “co-occurring disorders” as well. These are all good, but it’s challenging to tell if the descriptions are true.
Current industry “buzzwords”:
So rather than just look for the keywords many treatment providers are using, also take a look at the following:
A variety of treatment approaches exist. Many centers will combine multiple approaches and some will adjust the approach and therapies to meet your needs. Look for or ask about a provider’s treatment philosophy to see if it resonates with your preferences and values. Here are the most common treatment approaches:
Many addiction professionals agree that substance use disorders affect the entire family, so most providers will offer a form of therapy for the family. Each provider varies. Some have a family day every week that includes time for the family to meet with the loved one’s therapist and families to meet together (sometimes called multifamily group). Others may have a family week with various therapy sessions.
Perhaps the biggest question for location is does one partner with a local provider for treatment or go to a “destination” treatment center. Each has its advantages and disadvantages.
Accommodations, activities, and food certainly impact a treatment experience (for better or for worse). Naturally, some conditions must be met (like cleanliness and catering to dietary needs), but for the most part, amenities are “nice-to-have” not must-have.
It’s challenging to make a decision without being swayed by a provider’s amenities because they are so visual. You see a beautiful location, delicious food, a glistening pool, fun activities, and so on. The treatment itself is much harder to capture visually. Be sure to read and ask about the treatment though. Once you know a provider has a quality treatment program, then let amenities factor into your decision.
To some degree, a treatment environment should be comfortable and conducive to recovery. Consider how much your comfort level will be impacted by accommodations. If you are not comfortable, then it may dampen your treatment. (Note: the first few weeks of treatment, you may be miserable regardless of accommodations and amenities.)
A few “gray” areas:
A treatment provider who has a really good program, but looks like an awful place to stay—Ask yourself a few questions:
A treatment provider who has amazing amenities, but a semi-quality treatment program—Ask yourself a few questions:
Cost, particularly insurance coverage, is an important deciding factor for many people. See if the provider accepts your insurance and what the out-of-pocket costs would be.
Many providers offer payment plans and some offer “hardship” scholarships.
This step can happen simultaneously with the previous step of finding a treatment center. Calling a treatment center is the fastest way to find out more information that perhaps is not listed on their website. Although the call will be based on one interaction with one employee, that interaction can go a long way for informing your gut if you’d like services from that treatment provider.
Rather not talk on the phone? Some centers have live chat on their website or online forms that you can use to ask questions or even request that they call you. Some are also responsive over Facebook Messenger. (Eventually, you will have to talk on the phone.)
The surest way to figure out if a treatment provider is right for you is to visit the center. Understandably, this may not work if you live very far away. However, if you’re able, definitely schedule a tour, go and see the place in person and meet some of the staff and clinical team before you agree to admit.
Start as soon as possible.
The thought of taking 4 weeks or more off often holds people back from treatment they need. Definitely ask the treatment professional at the end of your assessment how soon they recommend you starting treatment. At the same time, do not underestimate the urgency to get into treatment.
If you are struggling with severe substance use and/or mental health conditions, start as soon as possible—your life is at risk. If you are struggling moderately, it’s still an urgent matter. Each time you abuse substances, you continue to damage your health, jeopardize your job and possibly legal record, and harm your relationships.
Now, it’s just a matter of logistics for getting to the center. If it’s a residential program, look on the website for a packing list (or ask them for one). Some providers list “What to Bring” and “What NOT to Bring” on their website, while some may email expectations, rules, and so on.
Once there, stay and get the most out of your treatment program.
After the first week or so in treatment, you might be tempted to leave. One exercise you can do is write yourself a letter before going (or on the first day of treatment) about why you’re there and what your goals are for after treatment. Maybe take a selfie too. Read that letter and look at the photo; they may help support you to stay.
Note: We are not affiliated with any of the parties referenced. Duffy’s Napa Valley Rehab does advertise on one of our sites, but we included the video solely due to its quality content.